Finally, the author considers this study to be a further step in the scholarly research concerning knowledge management and intellectual capital in the banking industry. Knowledge management and intellectual capital are research fields that still face some lack of cumulative theoretical development and empirical studies, presenting challenging and interesting opportunities to explore these concepts and their perceptions at the organizations. Following the literature, the banking industry proved to be an excellent setting for the study, both in terms of firm’s participation and the relevancy of the research questions involved. The implications of this study in terms of knowledge management strategy identification and intellectual capital components valuation hopefully will conduct to more academic research.
However, several limitations associated with the present empirical approach to organizations should be noticed; the reduced number of banks involved (nine) and the reduced number of interviewees per bank (one). Regarding the concepts addressed some limitations may apply considering the definitions of knowledge management and intellectual capital followed. In that sense, future work could make a valid contribution following definitions by other authors. This study did not address the effects of contextual variables that might have an influence, and so the debate is turned on allowing for new developments. In that sense, there are some research limitations regarding the industry context, but this may result in a stimulus for the replication of the work in other industries.