• ensure that the common framework of standard reusable processes and sup- porting systems is adopted by all;
• provide clear and comprehensive plans that enable customer and business change projects to align their activities with the service transition plans;
• identify, manage and control risks, minimising the chance of failure and disrup- tion across transition activities;
• reporting service transition issues, risks and deviations to the appropriate stakeholders and decision makers;
• monitor and improve the performance of the transition activities.