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My clients have booked the Phuket Island tour for their past stay in Thailand. They decided to cancel the Phuket island tour and to do another tour with you, and was told by Dina that they wont be able to swap their current tour for a new one but that they can pay for the new tour and them that Buffalo tours will refind them in full for the Phuket Island tour. The clients are quit worried and upset as they were promised a refund and said that if they were not going to get one that they would of much rather then stuck with the Phuket Island tour. I would like to find out if you can please waiver the penalties on the tour for us and refund us the full amount for the client?
Being translated, please wait..
