Please listen. since the first email we talked about a villa for 4 people, i think you are agree with me.
we talked about diffrent dates we arrive
thene you needed the reservation fee as we send amorn to pay it. finaly i got only a photo from amorn with the receip from room 102. nothing more
after a few emails later you finaly send me the whole reservation information, till then i got nothing in my hand to show you my reservation.
So know, only after my few more questions we saw that you have made a wrong booking for me. Normaly in every hotel arround a world there are diffrent opions
1. we can upgrade as we booked ( a villa )
2. we can have someting like point 1 ( apartments for the same price as a villa) still we have now dining area and now frige and cookingstation
3. we got the whole mony back, with no penalty as you want to have from me 1 night fee (3200 baht)
i dont want to make trouble. we want to have holliday in a relaxed are, as you offerd us. if we have to stay, crowded in a small room, thats not relaxing holliday.
i'm really looking forward to find a good solution, that machts for us bough.