• identification of relevant documentation
• establishment of relevant benchmarks
• identification of appropriate ‘best practice’ as it applies to the enterprise, including any externally imposed ‘best practice’ requirements
• nomination of relevant timeframes, including timelines for remitting results, forwarding documentation, undertaking reviews, conducting audits, etc
• identification of specific quality assurance procedures that apply to assessments, including development of a formal Quality Assurance section dedicated to assessment and training, where appropriate
• communication to assessors of the quality assurance requirements, including training relevant to the implementation of identified procedures