Box 6.4 Microsoft’s Six Quick Ways to Implement
Knowledge Management
1. Create a threaded discussion to discuss your KM strategy. A threaded
discussion is a public collection of messages connected by topic. You
can create threaded discussions in Outlook and also on the web with
FrontPage.
2. Use public folders in Exchange to store documents such as your
standard operating procedures. Moving them to Exchange provides
two immediate benefits: they are stored independent of the file
system from the user’s point of view and they may be replicated for
offline use. Workflow processes such as an approval process may
be needed to validate information. Microsoft Site Server contains an
approval process that can be customized to suit special requirements,
and has facilities for managing content type and attributes. Approval
processes can also be built with Exchange and Outlook.
3. Build a portal to corporate data with the Outlook 2000 digital
dashboard. Start by downloading the Digital Dashboard starter kit
form. Portals, such as Microsoft’s Digital Dashboard, consolidate views
of data to simplify navigation and show data from heterogeneous
sources side by side.
4. Create incentives for people to document best practices. Offer a
reward to the person who submits the most documents and for the
most innovative practices.
5. Install Index Server and create an index for all your Office documents.
This will provide intranet users with the fast full text searches of all
documents. Even without categorizing the documents, users will find
files more easily than in the file system. Microsoft Site Server provides
a great toolset for managing large communities of users and building
personalization into knowledge management solutions.
6. Implement Outlook Team folders.
Source: Knowledge Management Implementation, , (accessed 02/12/2004).