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1. Identify business stakeholders, their interests and their areas of responsibilities.2. Review current enterprise direction, issues, strategic objectives, and alignment with enterprise architecture.3. Maintain an awareness of business processes and associated activities and understand demand patterns that relate to service volumes and use.4. Clarify business expectations for IT-enabled services and solutions and ensure that requirements are defined with associated business acceptance criteria and metrics.5. Confirm agreement of business expectations, acceptance criteria and metrics to relevant parts of IT by all stakeholders.6. Manage expectations by ensuring that business units understand priorities, dependencies, financial constraints and the need to schedule requests.7. Understand the current business environment, process constraints or issues, geographical expansion or contraction, and industry/regulatory drivers.
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