However, reviews for experience products can be highly
personal, and often contain tangential information idiosyncratic to the reviewer. This additional content is not
uniformly helpful to the purchase decision. In contrast,
customers purchasing search goods are more likely to seek
factual information about the product’s objective attributes
and features. Since these reviews are often presented in a
fact-based, sometimes bulleted format, search good reviews
can be relatively short. The factual nature of search reviews
implies that additional content in those reviews is more likely
to contain important information about how the product is
used and how it compares to alternatives. Therefore, we
argue that while additional review content is helpful for all
reviews, the incremental value of additional content in a
search review is more likely to be helpful to the purchase
decision than the incremental value of additional content for
experience reviews. This leads us to hypothesize