Should the organization be taking part in this type of activity at all? If a service process or manufactured good offers too many opportunities for the company to make mistakes, it may be better for the organization to drop that line of activity completely. Should a train operator provide a left luggage service at its stations, when the risk of injury from a terrorist
bomb is great in relation to the revenue generated? Many airlines have discontinued taking
'unaccompanied minors’ on their flights, because the risk of failing to provide an adequate
service is too great relative to the profitability of this type of activity