Part 2 is to inquire about information about factors that affect the success of Amazon include satisfaction with aspects of service and the web site, customer loyalty and the reputation of the Amazon, with all 11 questions. Style questions by providing ratings, according to comments:
Select 5 point Strongly Agree
Select 4 point Agree
Select 3 point Neutral
Select 2 point Disagree
Select 1 point Strongly Disagree