In the present instance, the manager took retaliatory measures. Previously, each employee was entitled to a free pizza, salad, and all the soft drinks he or she could drink for every 6 hours of work. The manager raised this figure from 6 to 12 hours of work. However, the employees had received these 6 hour benefits for a long time. Therefore, they simply took advantage of the situation whenever the manager or the assistant was not in the building. Although the night managers theoretically had complete control of the operation in the evenings, they did not command the respect that the manager or assistant manager did. That was because night managers received the same pay as the regular employees, could not reprimand other employees, and were basically the same age or sometimes even younger than the other employees.