Thank you for your extensive reply on the mechanics of sponsorship, advertising, marketing and business. While we appreciate the time you have taken to write this E mail we along with 90% of the other under 8s parents find your management of this entire process to be lacking.
As with Tbb Utd and a local adult team I purchased the kits for the adults and children not because of the extremely limited exposure or marketing returns that my business may see benefit from but because we wish to encourage and support children in sport and especially football. We certainly did not undertake the expenditure and stress involved in creating these kits for you to tear off the prices on every item and then sell them at double the retail price even though you obtained them for free . While you make many references including links to standard business practices of which both my husband and myself have a wealth of experience in there is a very real question of management , ethics and morales here and I can assure you that all the parents last night were most upset at the way you have handled this entire process. Half the parents were not given a shirt but only socks and shorts, there was no ceremony as you had said there would be last week as obviously this was just an excuse to remove the prices from the kits and lastly to not offer the number 10 to Him as you had previously stated and then give the excuse that a 10 year old took if from you was upsetting.
We are reviewing the situation with kid as we put his happiness first and our ego second but if it were our decision we would be leaving your academy . Once again while your E mail continues to outline business practices I would like to remind you of where you live , Koh samui is a very small island with an extremely small community and while we all understand you have to make money to live here which we expected you to obtain from monthly fees there is also a question of generosity of heart and good relationships in sport and community and should you wish to be well thought of in our community then we would appeal to you to act accordingly.
I would also like to remind you that we are still waiting for some kind of reimbursement for the 8000 Baht that we paid to you for the Phuket tournament