It is vital to understand the fact that the credit of a successful training program half lies with a systematic and operationally useful training need assessment. Even though the terminologies have changed over the years, the three-level framework followed today remains the same as conceptualised by (McGehee and Thayer 1961). They emphasized on three levels of analysis: organization analysis, operations analysis, and man analysis. The key of a need assessment lies in identifying the right techniques and methods of data collection. The formal needs assessment methods often used to identify group needs are including critical incident techniques, gap analysis, knowledge and skills tests, observation, revalidation, self assessment, video assessment and peer review (Grant, 2002). As emphasised by several researchers like Kochhar et al. (1991), Khan and Hafiz, (1999) on the gap analysis as a technique has been used in this research too as it is a widely used tool to assess ‘What is’ in reality and ‘What is intended to be’. Tao (2006) has elaborated that a gap analysis is usually administered via a survey type questionnaire to the employee, manager and other personnel. This has been considered as the base for the data collection for the research.