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The selling concept holds that consumers and business, if left alone, won’t buy enough of the organisation’s products. The organisation must, therefore, undertake an aggressive selling and promotion effort. As coca-cola’s former vice president, Sergio Zyman, once observed: “The purpose of marketing is to sell more staff to more people more often for more money in order to make for profit The selling concept is practiced most aggressively with unsought goods that buyers normally do not think of buying, such as insurance, encyclopaedias, and funeral plots . Most firms practice the selling concept when they have overcapacity, aiming to sell what they make rather than making what the market wants. However, marketing based on hard selling carries high risks. It assumes that customers who are coaxed into buying a product will like it; and that if they do not, they not won’t return it or bad-mouth it or complain to consumer organisation, but they might even buy it again
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