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Thai) 1:
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□Ask if the customer would prefer a morning or afternoon appointment□What is their earliest preferred date for the work□Offer alternative dates□Confirm how long the dealership needs the car for (based on repairs)□Name of the Service Advisor on the day of repair□Alternative arrangements if the Advisor isn’t available□Confirm how long it will take to drop-off the vehicle□Reinforce with the customer that you need to stick to the appointment time□Give the time that the vehicle will be ready for collection□Confirm preferred method of communication during repair (email, SMS, phone call)
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