Managing organisational and stakeholder change
While service transition’s basic role is to implement a new or changed service, a change of any significance may involve an organisational change, ranging from moving a few staff to work from new premises through to major alterations in the nature of business working (e.g. from face-to-face retail to web-based trading).
Organisational change efforts fail or fall short of their goals because changes and transitions are not led, managed and monitored efficiently across the organisation and throughout the change process. Service transition therefore needs to ensure that any such implications are considered and brought to the attention of relevant stakeholders to ensure that the organisation is ready to receive and use the new service when it is introduced.