Results (
Thai) 1:
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Our results indicate that transformational leadership indirectly influences product quality viaenhanced OCB. If transformational leadership and OCB coexist, surprisingly, transformationalleadership directly influences product quality. We consequently recommend that companies put moreeffort into the cultivation of leaders with transformational leadership qualities. Apart fromstrengthening employee OCB and thereby increasing their motivation to discharge the tasks assignedby the organization, this will also directly boost product quality via the exercise of leadership skills!
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