Dear Jira Luxury Boutique Residence,
Thank you for partnering with Booking.com!
We are contacting you about reservation 495701131, for Yuri Riabov.
We understand that overbookings occasionally occur and that these mistakes, although regrettable, are a part of doing business. Whenever possible, we encourage you to offer guests alternative accommodations of a similar or higher standard in this situation. This provides us both with an excellent opportunity to turn an unfortunate error into a noteworthy customer service experience for a potentially disappointed guest.
Was the guest charged for any part of the reservation or cancellation?
We will contact you again if we need to resolve any outstanding issues regarding this reservation.
In the meantime, if you have any questions or concerns, please feel free to contact us at your convenience.
Kind regards,