Thank you for your continued patience. I have generated a support ticket for your issue in order for our Administrators to further investigate. I do apologize for not being able to resolve and address the current issue you are experiencing, however I assure you that I have properly noted the ticket with all the details I was able to attain so our Admins can do a full out investigation to work towards a solution. The ticket ID to reference for your issue is BEE-27404579. Please note a copy of the ticket was also sent to the primary email address you have on file with us. When an Admin gets to your ticket, they will reply back to it and a notification will be sent over to you via email.