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The data items of “process instance knowledge” are usually stored in databases such as business processrepositories. However, other knowledge groups, especially “process-related knowledge” (Table 1 ), would beeffective for continuous improvement, because use of a template leads to standardization of businessprocesses, and data items of “process-related knowledge” such as “expert’s know-how (post analysis report,problems and solutions, knowledge about customers and competitors, reasons for decisions taken in business
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