dear th-puasr,
thank you for your email.
i am sorry that you still not receive the items, I am afraid it may have lost during transit or still in transit or left out by the post office or Customs or other problems.
we do not want it makes you anxious about the items and make trouble with your life.
here I suggest to resend this item to you , is that ok?
looking to your early reply.
sincerely