You have recently accepted an employment position with a large, high profile furniture company. The organisation imports, manufactures and repairs furniture for distribution to its many stores in all states. Your position title is ‘Team Leader of Distribution and Warehousing’ – a frontline management position.
There are 12 team members, from different backgrounds and with differing levels of expertise. Some team members have worked with the organisation, and in this division, for a number of years. Other team members are relatively new, while some have worked in other departments/ sections of the organisation before being transferred to your division. The reason for your appointment is that departmental productivity (outputs) has not been meeting the organisation’s expectations.
The senior managers of the organisation have identified some problems in the team.