Results (
Arabic) 1:
[Copy]Copied!
The Lead-up to Bosley’s TakeoverImmediately before Bosley took the position of CIO, in August 1999, the ITSBoperations were chaotic, with low levels of stability and little flexibility (Figure 7.2).Without a strategy, ITSB staff had no sense of direction. ITSB was highly unstable; itwas challenged by the lack of knowledge, competence, interest, and guidance in proactively developing systems and in reacting to errors and faults in production.Development projects were using complex and incompatible technologies with unclearinternal reporting lines. Performance was low and unpredictable. Existing businessapplications were unstable due to the absence of programming and implementationstandards, major deficiencies in design (i.e., data, logic, and presentation), use ofinappropriate and outdated technologies, and low programming competence.Troubleshooting problems in these applications often opened up a cascade of unpredictable factors that would go unresolved for days or even weeks. The source of theproblems could hide inside systems developed by third parties and running on proprietary hardware unfamiliar to ITSB.IT development was inflexible because it did not have solid groundings in the formof robust operating standards and policies and strong relationships with the businessunits to fulfill the organization’s changing business application needs. Without standards, policies, methods, and shared understandings, both ITSB and the business unitsdiscouraged proactive IT-based business initiatives. ITSB projects ran according toindividual ITSB staffers’ preferences, which were unacceptable to the business units
Being translated, please wait..
