Ms Wanda Lee
QuickMart, 10 Mallow Avenue VIC 3010
23 March 2016
Dear Ms Wanda Lee,
Firstly, a huge appologies to you about the late shipment.
Recently we have had some problems with the packaging equipment leading to product not meeting specification which resulted in the delays of shipment.
At the moment, we are trying to fix this problem as soon as possible. While working on this, we are wondered if you are willing to receive product with packaging imperfection with a discount of 10% off this batch and the next one.
Again, we appologise for the inconvenience.
Thank you for your time spent.
Yours sincerely,