Service portfolio management
BRM will work closely with service portfolio management, using information held in the service portfolio to identify the best way to exploit existing service offerings or capitalise on developments in the pipeline to meet customer needs. Where the existing service portfolio is unable to meet the needs of the customer, it will be necessary to develop a new service offering. BRM will work with the customer to articulate strategic requirements and desired outcomes, define patterns of business activity, identify stakeholders, develop the business case and ensure that adequate funding is available. It will work with service portfolio management internally to determine whether the service provider has the resources and capabilities to deliver.