First Impressions : First impressions are powerful drivers in business, and when clients or members of the public visit a company in person the receptionist tends to be the first employee they meet. That makes her very important. Her appearance, manners, knowledge and helpfulness reflect on the entire company. A good receptionist must understand this role and feel comfortable with the responsibility. She must strive to always project a positive image and make people feel welcome, even during busy times or on bad days.