In order for organization to ensure success in ITIL implementation, individual
employees must want it to succeed. And most individuals will only want it to
succeed if it decreases work, increases efficiency, decreases frustration, or
improves outcomes. ITIL adoption is a continual process; in order to gain
from the improvement, we must continually check to make sure that whatever
changes we have made, will satisfy the basic needs and requirements of
customers and other stakeholders.