Re: Legend Shipping Group - A New Beginning
As we spoke several times and now had the opportunity to welcome Apilada onboard, we held our first discussion as the Principal Trade & Ops team yesterday in Bangkok and append the report, strategies, what needs to be done, and seeking all in Legend Group assistance.
This is the first part and you will see several emails going out separately.
First we need a New Corporate Presentation for the NVOCC, so that we have a Branding showing Legend, not NCL, as the arm now. This I will work with Mel Ryan Tan to get it up soonest, end August 2016 as the target.
For the start, as per heading, please advise if you agree with this big strategy for our onward route:
BIG EASY
B - Break
I - Innovate / Inspire
G - Grow
E - Endure
A - Analyse
S - Summarise
Y - Yield
We are now very manual and chasing after work, to which we have no system in place. So first, we need to Break. Break away by using what we currently have and also getting the Bangkok team, one or two of them to assist out Aum, in doing the manual work. Using the NAS, we will create, improve on having a central caption of all filings, rates, repair approval so that each of us can view the file in the folder anytime which is up to date. Now we are just trying to remember off our heads which is not good.
I to Inspire ourselves and agents as we are losing steam, due to the matter that the Principal team is too lean now to be able to manage and control. So as discussed yesterday, we now have a forward strategy of how we will inculcate more Principal level and how the distribution of work will be mapped out.
Grow. We have too little ports and relying too heavily on these ports. We will expand into Indonesia other than IDPNK to include IDJKT, IDSUB, Vietnam, INCCU, possibly PKKHI, AEJEA, KRPUS, Taiwan. However this will be done in stages with ensuring we know the market, get the revenue, the cost, the agency and then we can start right away. While working on expansion, we will also seek to improve and expand existing ports pairs like what we have now achieve for INMAA.
Endure. We know that the second half of 2016 will be tougher than first half. However, if we are like the others, we are not much any different. So we should take hay into niche market and clienteles. Selling rates alone is no success to sales and marketing. Knowing the customers today is the success. So this is another topic to which we will touch on with agencies, how well do you know your customers and also we need to set up a central database for all our customers, not just relying on the agencies.
Analyse. Same likewise, with no hands on deck, we are not taking control on weekly, monthly, quarterly projection and results. This will change right away with us starting a Monthly Agency Report. Skeleton reporting format will be sent out within this week for agents to report by each 10th of the preceding month and to include two months ahead. This will allow us to refer back to previous month projection, previous month actual performance, taking pre-emptive steps in the month and the following month especially if market rates is projected to drop, then what can the Principal team signal to the agencies in advance.
Summarise. After the Principal team receives all the Monthly report, a Summary for the past month results will be documented and also the forward strategy written and circulate to Management, as well as agencies. We also need to look into having a monthly agency web conference, which will explore with NCL IT what they have and can we borrow it for free. There are other conference webs that is free that we can use but it is not secure and outsiders can also hear. Will also check with Mel to explore.
Yield. With all the steps above, we will also set out targets for each agency, including Yield, so that we can trace where we are from the targets. This we will start off reviewing the actual site by each location, the port pairs performed, the revenue. As discussed, I have sent out to Aum last week seeking missing reports for weeks 26, 27, 28 and Aum will also seek assistance with Kai to immediately get this report up to date till week 32.
Trust with your agreement to the above Branding and Strategy, we will now push on and not look back to the months starting May to August the success and failures. We now only have one aim, to Succeed.