Dear Noon:
Happy new year to you! Hope both of you keep happy,,joy,peace all year around.
We apologize for the BPT12-13B2 appear the crack problem of PO:TVT1409001.
Firstly,WEIHE are very concerned about this problem and already arranged our relevant departments to find the best way to solve.
We will modify the connection cover mould to over lap the damage part. The detail show in the attachment for your kindly refer.
Secondly, If permitted we suggest your side help to arrange the worker to replace the connection cover then we will pay re-work
labor cost for all the broken case.If not we can arrange our worker to Thailand for complete this work.
Pls kindly let‘s konw your comments soon.Thanks