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Abstract
Purpose – The purpose of this research paper is to explore the impacts of e-business technology
adoption at process level in SMEs.
Design/methodology/approach – The paper reviews a range of literature and mainstream models
relating to e-business impacts in SMEs and then focuses on two in-depth case studies. The cases draw
their empirical material from the involvement of the authors in e-business project management in these
two companies.
Findings – The two case studies show significant impacts of e-business technology at process level.
They also illustrate how contrasting information systems strategies can successfully embrace
e-business process change, and suggest the importance of organisational issues in determining the
degree of benefits delivery.
Research limitations/implications – The paper suggests a framework for analysing the impact of
e-business at process level that can be used with other SME case studies.
Practical implications – The suggested assessment framework can be used for comparison with
e-business implementations in other SMEs.
Originality/value – The value of the case studies lies in their originality and the paper highlights
the potential impacts and benefits of e-business at process level. The suggested assessment framework
builds on existing models and concepts but provides an update and customisation relevant to today’s
e-business technologies and business environment.
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