Opening the app floodgates doesn't mean that every app and technology should be
blindly allowed within an enterprise. As Dell’s Global CIO Adriana Karaboutis puts it,
"don't chase shadow IT, chase innovation.” According to Karaboutis, "We are not a ship to

be steered; we are there to be together with the business". The business and IT leadership
need to work together to define the major goals, processes and technology capabilities
that are needed to fulfill the strategy of the business and then IT helps enable that. But
that’s not to say IT should dictate all the rules, and try to implement every solution. Rather,
to successfully embrace and leverage Shadow IT, Accenture's Mark Sullivan counseled, "IT
must develop appropriate governance policies, build security controls, and
understand what is being used and how it is being used.