Management training at Lloyds TSB Independent Financial Advisers has helped to boost enthusiasm among line managers, improve communication between departments and create a new momentum within the organization. The bank sought to provide managers and aspiring managers in its Independent Financial Advisers business with the skills, confidence and enthusiasm to operate with flair in a highly regulated marketplace. It opted for the Open University Business School professional certificate in management, combined with activities to enrich the curriculum and apply it to Lloyds TSB. Half of students were promoted to more demanding roles within three months of finishing the course.