e can see that you’re moving overseas, amazing! We can certainly move your connection to another address in New Zealand but unfortunately not overseas. Can you please confirm the date you’d like us to process your disconnection along with the full address the connection is currently at? Please note that if we don't receive this confirmation no changes will be made to your account.
Just so you know a disconnection takes between 24-48 hours. Please inform us before your next billing cycle, as we don’t process partial refunds.
We look forward to your reply and welcome any feedback you may have regarding our service to date. Bigpipe continually strive to improve our customers’ experiences so we’d love to know if you think we could do anything better.