V- Building relationship:* The most

V- Building relationship:

* The most important things that we engage with our customers that we always hear them, care about their favorite as well as their health.

* Accepting every mistakes that make our customers ‘ dissatisfaction and try to solve that problems to get customers’ trust.

* Respect our customers.

* To succeed in business, we cannot lack of building relationships, specially, the relationship with the actual & potential customer.

* The building of such relationships to help customers feel the closeness and concern themselves in a special way. It made for customers interested in our brand, promote the customer back to use the services and being long-term supporters. That decision will we have business is long-term in the market has too many opponents to emulate.

* The goal is to connect with our customers so we need to do first is to create client close programs. We will have point cards for each client coming to the milk tea shop.

* For each cup of milk tea, you will be had a card check. For each cup of milk tea, you will get a time stamped on the card. When you get nine times the stamped will be offered a glass of milk tea. And when you accumulate points finish this card will be transferred to the member card. Customers will be taken from the name, date of birth, telephone number, email address. The primary benefit of membership will be decreased by 5% for each billing with each time you visit the store. For every occasion promotions, messaging system will notify each customer with membership card. Especially, on your birthday, you will be free 1 glass milk tea you like when you go to any shop in Lavida chain.

* In addition, Lavida will also design a space for you to save keep your memories with shop. Including "table image" and "tree message". In "table image", with each invoice 99th on every day, lucky customer will be given a camera to capture your moments by employee, the picture will be attach to the table.

* Also, in the middle of the shop will have a tree, beneath have a pen and lovely paper message. Customers are free to record the words of encouragement, confided, desire or even good message to anyone else.

* The messages that will be attached to the tree, there is something more interesting when assuming that 1 year later you return, you still can read the message or see your images.