Upon checking our database record, our system indicates that your refund has been processed dated 2016-11-10.
You can expect your refund as early as November 15 or as late as December 1, 2016.
On the other hand, if you are unable to receive your refund as late as December 1, 2016, please do contact us back again for us to further help you transfer to our AliPay Team which is our Payment Department.
I will also personally look and monitored this to secure progress as earliest possible.