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THE VALUE OF SERVICE OPERATIONEach of the stages of the ITIL service lifecycle adds and provides value to the business. Service operation does this by carrying out the processes and running the services as intended by the service strategy, service design and service transition stages of the lifecycle. Service operation is the visible face of the IT organisation and is the ‘nearest’ to the users and customers. Effective and efficient delivery of service is what is expected of service operation.
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