Step 1: Monitor the conversations. By monitoring brand-related conversations that are happening in the social media platforms, businesses can gain access to valuable information, influential people and relevant conversations that already show engagement with the brand.
Step 2: Identify influential individuals who can spread messages. Companies can use the data to identify a pool of influential individuals (we refer to them as “influencers”), some of whom might be induced to spread the “right” message, from the company’s perspective.