If you cancel your flight and are eligible for a refund in accordance with the fare rules, you can elect to receive either a credit or a refund. Refunds can be requested by contacting the Guest Contact Centre or by emailing your booking reference number, the name of the passenger and flight dates to reservations@virginaustralia.com.
Refunds are not available if you booked your flight with Velocity Points or with a credit from a previous flight.
If eligible for a refund, you can elect to receive the refund in the same form as you made the original payment, less an administrative fee.
For flights to or from the US booked from a US point of sale, the applicable administrative fee reflects the fee published on our website at the time you make your booking. For all other flights, the applicable administrative fee reflects the fee published on our website at the time you make your request.
Payments made by cash or EFTPOS will be directly refunded into your nominated Australian or New Zealand bank account.
Refunds of tickets that were paid with Travel Bank credits must be returned to the same Travel Bank account.