Service Products, Product Lines, and Brands
Service Product: A defined and consistent “bundle of output”
Supported by supplementary services (assembly of elements that are built around the core product)
Differentiated by bundle of output
Product Line: Most service organizations offer a line of products rather than just a single product.
There are three broad alternatives for product lines:
Single brand to cover all products and services
A separate, stand-alone brand for each offering
Some combination of these two extremes