Purpose – The purpose of this paper is to provide guidance for the management of supply chains in order to increase the likelihood of lean thinking being generally adopted for the purposes of value creation, and to examine the potential role of the customer in improving supply chain performance. This study aims to address the impact of lean thinking when it is used in supply chains, then to address the relevant factors needed to enhance the entire process of chain value creation.
Design/methodology/approach – A survey of extant studies in the Egyptian industrial sector is undertaken here, involving a questionnaire which was distributed to all managerial levels in all departments of a number of companies. This questionnaire is divided to two main sections. The first section considers the question of value creation, while the second is related to lean thinking.
Findings – The model which is presented here is intended to examine the nature of the relationship between lean thinking and value creation in supply chains. Consequently, it could help to enhance customer satisfaction, increase internal-customer performance and provide innovative products.