Flying the (Not-So-Friendly?) Skies
The next time you’re traveling on an airplane, you may roll your eyes at the behaviors we examined here. But look no further than the news headlines to realize that it can always, always be worse: Consider the male passenger who recently urinated on travelers while aboard a plane headed to Portland. And the female traveler headed to Indianapolis who recently became unruly and grabbed a flight attendant, kissed her, and then punched her in the face. Now there’s an entire Facebook page dedicated to “passenger shaming” – outing travelers who exhibit unacceptable behavior on planes.
But it’s not all bad news: According to a new J.D. Power and Associates study, passenger satisfaction of North American airlines is actually on the uptick. As airlines strive to provide a good experience, sometimes all a passenger can do is hope for the best on a particular flight: that means seatmates who share the armrest, liberally apply antiperspirant, and keep their shoes on.