Thank you very much for providing that photo to us, it is very useful!
May we know how many pieces of 81409618-001HK are damaged?
For the short shipment:
1) 81409618-001HK : 5760pcs - 4992pcs = Less 768pcs ==> we confirm that 768pcs is in our warehouse now,
could we sent it as "no charge" to you on 18/9/2013 with your PO#PO-S-201307012?
2) 81409657-001HK: 10000pcs - 9800pcs = Less 200pcs
Qt'y 9,800 pcs. (600 pcs. X 15 box) + 400x2 box)
Could you please confirm the parts number again.
It is because the packing of 81409657-001HK is 2000pcs per carton.
If possible, please send us a photo.