PURPOSE AND OBJECTIVES
Keeping the service catalogue up to date, accurate and complete does not happen by accident. It needs to be managed. In ITIL, the aim of the service catalogue management process is to ensure that an up-to-date service catalogue is developed and maintained.
The purpose of service catalogue management is to create and maintain a service catalogue of all services currently delivered or ready to be delivered by the IT service provider. Service catalogue management must ensure that the service catalogue meets the agreed functionality, usability, accessibility, availability and performance requirements of all those who need to use it.
The objectives of service catalogue management are:
• to manage the information in the service catalogue, ensuring its accuracy in terms of the characteristics of live services and those being prepared for live operation in accordance with defined policies;
• to ensure that the service catalogue can be appropriately accessed by authorised users;
• to ensure that service dependencies and interfaces are accurate and support the use of the service catalogue by other service management processes.