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I am taking the liberty to ask for assistance with a very serious matter. We have just come back from your country and had a very pleasant experience with Buffalo tours. Tina was very helpful and all transfers very promptly and good. Prior to us booking the trip via Flight centre , I browsed the internet and made some temporary bookings, someone then pointed out that to do transfers in a December yourself could be very costly and problematic. I then pursued the traveling through an agent. When I made the bookings on internet , they said that payment will be done on property at arrival. In December 2 of the hotels debited my credit card with huge amounts (access Resort & Villas Phuket) Booking number 244600302 pin 2293 and (PHI PHI Bay View Krabi) booking number 244626623 pin 0126. I was hoping that if you do business with these hotels you could confirm with them that we paid and booked in other resorts, and if at all possible to do a refund? I am desperate and can not afford to loose this money. I plead from you to pleas just try to assist from your side?Please let me know should you need any other information from me.?
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