Internal IT view versus external business view: The external business
view of IT will relate to the services delivered to users and customers while, internally within IT, those services will be viewed as a number of components. Individuals or teams responsible for the running of particular components may not understand how their components fit into the overall delivery of a particular service. If an organisation is too externally focused, there is the risk that agreements will be made with the business that cannot be actually delivered due to a lack of understanding of how the internal constituent parts need to operate. Conversely, an organisation that is too internally focused is likely to struggle to understand and deliver business requirements.