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• Interact closely with the vessel planners and shipping lines regarding additional changes after set cut-off time has passed.• Ensure consistency of treatment among shipping clients regarding cargo delivery deadlines and cargo prioritization.• Investigate and document service failures, and report them to the appropriate parties. • Respond to inquiries related to Terminal Departure Reports for vessels no longer at berth. • Measure and report the performance versus standards for the terminal and the shipping line with regard to compliance with the terms of the service agreement.• Monitor vessel schedules on daily basis. • Interact closely with the vessel planners and shipping lines regarding additional changes after set cut-off time has passed.• Ensure a timely delivery of Terminal Report per vessel call, and prepare pre billing file.• The key impact of this incumbent will be the maintenance of operational efficiencies in the terminal. Responsibility for the execution of day to day operational activities. • The position is responsible for considering and ensuring the confidentiality of all works, documents and information received during the course of work performance with due diligence and not to disclose any confidential information to any third-party for any purpose that is not related to the company’s business during and after the employment with CMIT.• The position has the responsibility to read, acknowledge understanding, stay updated and set good example of compliance with the company’s policies stipulated in various regulations, guides and manuals including but not limited to the Staff Manual, IT Guide, HSSE Manual, Letter of Authority, Anti-corruption policy etc.
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