Dear Booranaruangsak
Further to your email, we are holding one Superior Room under “Special Offer Promotion” (REF: DMLBFBRD) for you from 7 to 10 December 2016 and the total room charges is at HK$2,992 inclusive of 10% service charge for 3 nights for room only. This booking is confirmed under our prepaid rate with the restricted conditions of no cancellation, no amendment and non-refundable.
We understand that you may find the room rate on 7 December 2016 is at HK$924 nett (which is at HK$840 plus 10% service charge) on our website under “Early Breaks Promotion”, kindly note that all of our room rates and promotions are subject to change depends on the hotel’s situation and availability at the time of the booking. As the “Early Breaks Promotion” is only available on 7 December 2016 for 1 night, therefore, you were unable to find this promotion when you confirm the booking under reference number: DMLBFBRD for total 3 nights.
For your information, our “Best Price Guarantee” policy is only valid if you made your booking on Accorhotels.com and within 24 hours find an equivalent offer on another website for the same hotel with the same room category being offered at a lower price. As both of the room rates which you have found were from our official website www.accorhotels.com, please note that your claim is not eligible.
In the meantime, please note that your confirmed booking under “Special Offer Promotion” is only eligible for 3 consecutive nights under the same promotion. If you confirmed the room under “Early Breaks Promotion” on 7 December 2016, please note that “Special Offer Promotion” is not applicable for the rest 2 nights (8 & 9 December 2016) and another promotion – “Hot Deals Promotion” will be applied.
Please find the room rate under “Early Breaks Promotion” and “Hot Deals Promotion” below for your kind reference:
In 7 Out 8 December 2016 (1 night)
1 x Superior Room under “Early Breaks Promotion”
HK$840 plus 10% service charge per room per night inclusive of daily buffet breakfast for 2 adults
In 8 Out 10 December 2016
1 x Superior Room under “Hot Deals Promotion”
HK$900 plus 10% service charge per room per night for room only
Total room charge is at HK$2,904 inclusive of 10% service charge for 1 room for 3 nights
Under normal circumstance, your confirmed booking under reference number DMLBFBRD is not allowed for any amendment or cancellation. After we have checked with our manager, we are now pleased to allow you to amend your booking to under “Early Breaks Promotion” on 7 December 2016 (1 night) and under “Hot Deals Promotion” from 8 to 10 December 2016 (2 nights) as once time courtesy.
Please advise your acceptance by return on or before 10 July 2016 so that we can make necessary adjustment for you.
Thank you for your kind understanding and we look forward to hearing from you soon.
With kind regards