PURPOSE, OBJECTIVES AND VALUE
The purpose of this process is to plan and coordinate service transitions and the resources required.
The objectives of transition planning and support are to:
• plan and coordinate the resources to ensure that the designed strategic requirements are achieved in operations;
• coordinate transition activities across projects, suppliers and service teams;
• ensure new or changed services are introduced within budget, on time and with the right quality;
• ensure that new architectures, technology, processes and measurement methods are implemented correctly;
• ensure that the common framework of standard reusable processes and supporting systems is adopted by all;
• provide clear and comprehensive plans that enable customer and business change projects to align their activities with the service transition plans;
• identify, manage and control risks, minimising the chance of failure and disruption across transition activities;
• reporting service transition issues, risks and deviations to the appropriate stakeholders and decision makers;
• monitor and improve the performance of the transition activities.
Most value is derived from the individual changes or new services deployed. Effective transition planning enables the service provider to support concurrent changes and ensure the efficient coordination of activities and resources across multiple projects and teams.