- From the article. I think the problem comes from the behavior of passengers on the planes that cannot be controlled. On the theory that "The process can not be separated from each other and the consumer."
For example : Annoying behaviors involve the invasion of personal space: sitting in a seat that’s being kicked, smelling a fellow passenger’s body odor, and sitting behind someone who reclines the seat too far. After all, there’s no way to escape these annoyances when you’re 30,000 feet in the air and Obnoxious behavior in the airport. The top pet peeves mainly involve noise and chaos – no fun for weary travelers who just want to get to their destination. Loud music is the biggest offender, followed by kids running wild and fellow travelers who have too much to drink at the airport bar.