At a recent trade show, CPP executives were approached by two major retailers, PETCO and Target, about carrying the Catnappers product line. The projected volume of these two customers would take annual sales to 250,000 units. While company executives were initially ecstatic, they quickly realized that the current capabilities of the Saskatoon facility and the CPP “information system" could not sustain such volume. Still, they did not want to turn down the business windfall and began working on a plan to handle their new customers.